Introduction
Health Doctor ("we," "our," or "us") operates the Health Doctor website and mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Service includes:
Personal Data
When you register for an account, place an order, or contact us, we may ask for personally identifiable information such as your name, email address, phone number, and delivery address. This information is used solely to process your orders and provide customer support.
Device Information
When you access our Service via a mobile device or through our WebView-based mobile application, we may automatically collect certain device information, including but not limited to: device type, operating system version, unique device identifiers, mobile network information, and application performance data.
Usage & Log Data
Our servers may automatically record information when you access the Service. This may include your IP address, browser type, operating system, access times, pages viewed, and the referring website address. This information is used to maintain the security and performance of the Service.
Location Information
We do not collect precise real-time location data through GPS. However, we may derive approximate location from your IP address to estimate shipping costs, comply with regional regulations, and prevent fraudulent transactions.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Process and fulfill your orders, including payment verification and shipping.
- Create and manage your account.
- Send you order confirmations, shipping updates, and customer support responses.
- Improve the efficiency and functionality of our Service.
- Monitor and analyze usage patterns and trends to enhance user experience.
- Detect, prevent, and address technical issues and fraudulent activity.
- Comply with legal obligations and enforce our terms of service.
Data Storage & Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure with firewall protection.
- Encryption of sensitive data during transmission (SSL/TLS).
- Regular security audits and vulnerability assessments.
- Restricted access to personal data on a need-to-know basis.
Despite our best efforts, no method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Third-Party Services
We may employ third-party companies and services to facilitate our Service, including but not limited to:
- Razorpay: Payment processing is handled by Razorpay. Your payment card information is processed directly by Razorpay and is not stored on our servers. Please review Razorpay's privacy policy for details on how they handle your data.
- Google Fonts: We use Google Fonts to render typography. Google may collect limited usage data as described in their privacy policy.
- YouTube: Our meditation page may embed YouTube videos. YouTube may collect data in accordance with its privacy policy.
- Analytics & Hosting: We may use third-party analytics and hosting providers who may collect anonymized usage statistics to help us improve the Service.
These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cookies & Local Storage
Our Service uses cookies and local storage to enhance your experience:
- Shopping Cart: We use browser local storage to temporarily save your cart items between sessions. This data is stored only on your device and is not transmitted to our servers unless you place an order.
- Essential Cookies: Some cookies are essential for the Service to function properly, such as maintaining your session state and remembering your preferences.
- Analytics Cookies: We may use cookies to understand how visitors interact with our Service, helping us improve content and functionality.
You can instruct your browser or mobile application to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.
Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove such information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" below.
You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Health Doctor
Privacy Email: privacy@healthdr.in
Support: support@healthdr.in
Website: www.healthdr.in
We will respond to your inquiry within a reasonable timeframe and make every effort to resolve your concerns.